Business Description
We are a genuine bikeshop offering all the usual services such as general motorbike repairs and motorbike servicing, motorbike MOT's, motorbike sales and a Specialist Off Road shop on site. We are TWF-Bikestore...two mates who decided to live out the dream and have our own bikeshop. We are VAT registered and a Limited Company.
Delivery
All items are sent 2nd or 1st class post via Royal Mail dependant upon size and the requirements of the customer. Some large items may be sent via ParcelForce or some other reputable courier firm. The cost of postage is dependant upon the product purchased. We can use any method specified by the customer whether it be ground, express or overnight.
We can deliver anywhere in the world. Delivery costs will reflect the cost of posting to the customers address.
All items are despatched within three working days of receiving the order.
Royal Mail 1st and 2nd class does not afford any tracking system at present but all other methods are fully trackable.
Return/Refund/Cancellation Policy
Returns will only be accepted upon the goods being faulty or on prior arrangement with ourselves. All items are described fully and it is up to the customer to decide if they are buying the correct product for their motorcycle. All items will contain in the description which motorcycle they are for.
A customer has up to 7 working days to return an item after which time they will be assumed to have accepted it.
Any returns due to incorrectly purchased items will incur a 5% restocking fee
All orders will come with a return shipping label which includes any contact details that the customer may require in order to contact us as below:-
TWF-Bikestore Limited
Unit 43 Baldock Industrial Estate
London Road
Baldock
Herts
SG7 6NG
sales@twf-bikestore.co.uk
01462 893958
If you wish to contact us about anything else then please also use the details above. We are always more than happy to discuss anything with our customers.
The phones are manned 9am till 6pm Mon-Sat and email is manned more or less 24*7 and will always be answered within 48 hours of receipt.
If you want to send anything via Snail Mail then please use the address above.
